Effective Date: September 1, 2018
(Last Updated: September 1, 2018)
Table of Contents
- Protecting Your Privacy
- What Information Do We Collect?
- How Do We Use Your Information?
- Who Do We Share Your Information With?
- Is Your Information Secure?
- What Choices Do You Have Regarding the Collection, Use, and Distribution of Your Personal Information?
- Children’s Privacy
- California Residents: Your California Privacy Rights
- Contacting Us
1. Protecting Your Privacy
SPACKLE LLC (“Spackle” or “We”) provides an interactive software product (“App”) via online services such as the Apple iTunes App Store and Google Play Store. We own and operate www.spackle.co (our “Site”) to provide access to information about Spackle and the App(s) (our “Content”).
2. What Information Do We Collect?
Personal information is information that identifies you and that may be used to contact you online or offline. We may collect personal information directly from you when you provide it to us and/or automatically and on a voluntary basis, as described below. Our primary goals in collecting and using information are to create your account, provide services to you, improve our services, contact you, conduct research and create reports for internal use and for use with our partners.
Mobile Devices: When you use our App, we may collect and record certain information such as your unique device ID (persistent / non-persistent), hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your operating system (“OS”), your device name, and your location (based on your Internet Protocol (“IP”) address). This information is useful to us for troubleshooting and helps us understand usage trends. In addition, we create a unique user ID to track your use of our services.
Our Site: The information you provide directly to us on or through our Site may include information provided at the time of registering to use our Site or when requesting further services, records and copies of your correspondence (including e-mail addresses), if you contact us, your responses to surveys that we might ask you to complete for research purposes, your search queries on the Website, and/or details of transactions you carry out through our Site and their fulfillment. In addition, while you are browsing our Site, we automatically collect personal information such as your Internet Protocol (IP) address, as well as collect information such as access times, browser type and language and referring Web site addresses. We may use this information to monitor and analyze your use of the services. We may use your email address to contact you about your experience with our Site and notify you about company news.
Customer Service: We may collect your name, email addresses, postal addresses, and/or telephone calls with names and numbers to return calls when you contact our customer service group and we may use that information to contact you about your experience with our Apps and notify you about company news and promotions.
Cookies: A cookie is a small text file that we transfer to your computer and/or device, to identify a user's computer/device and to "remember" things about your visit, such as your preferences or a user name and password. Information contained in a cookie may be linked to your personal information for purposes such as improving the quality of our service, tailoring recommendations to your interests, and making the service easier to use. You can disable cookies at any time, although by doing so, you may not be able to access or use all of the features of the service.
Advertising: From time to time, you may see our App advertised in other services. After clicking on one of these advertisements and installing our App, you will become a user of our App. In order to verify the installs, a device ID may be shared with the advertiser.
3. How Do We Use Your Information?
We use information collected through our Site for purposes described in this policy or disclosed to you in connection with our Site. For example, we may use your information to:
- Create App accounts and allow users to use our App;
- Operate and improve our Site;
- Understand you and your preferences to enhance your experience and enjoyment using our Site;
- Respond to your comments and questions and provide customer service;
- Provide and deliver products and services you request;
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
Finally, we keep your personal information only as long as we need it for the purposes for which we collected it, or as permitted or required by applicable law.
4. Who Do We Share Your Information With?
5. Is Your Information Secure?
The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. Any payment transactions will be encrypted using SSL technology. In the event of a data breach involving our users’ unencrypted personal information, you will be notified via email and/or notice on the affected Site or App. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.
6. What Choices Do You Have Regarding the Collection, Use, and Distribution of Your Personal Information and How Can You Check What Personal Information Is Held About You?
You have the right to see what personally identifiable information we hold about you if you request it. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide you with this information.
You have the ability to opt-out of: receiving information and marketing emails from us; bookmarking or displaying the App page to others, and of course the ability to delete our App and rescind any permissions required to operate such App, at any time.
It is our responsibility to keep accurate, complete and up-to-date records, so any changes you make in the App regarding your personally identifiable information will go into effect as quickly as technically possible. We reserve the right to retain the non-personally identifiable data collected during your use of the App.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we discover that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
If you believe that we have inadvertently collected information on your child under the age of 13 via our Site or App, we ask that you contact us so that we can delete that information. Please email us at firstname.lastname@example.org or via our physical details below.
8. California Residents: Your California Privacy Rights
Under the laws of the State of California, California Residents who have an established business relationship with us may choose to opt out of our disclosure of personal information about them to third parties for direct marketing purposes. As detailed above, our policy is not to disclose personal information collected online to a third party for direct marketing purposes without your approval. If you choose to opt-out at any time after granting approval, email email@example.com.
Do Not Track Signals: In September 2013, California enacted amendments to the California Online Privacy Protection Act (California Business & Professions Code §§22575-22579) which require operators of websites to disclose how they respond to “do not track” (DNT) signals from browsers used by consumers or other mechanisms that provide consumers a choice regarding the collection of personally identifiable information about the consumer’s online activities over time and across different websites or online services. While some newer browsers have incorporated “Do Not Track” features which, when turned on, send a signal or preference to the web sites you visit indicating that you do not wish your online activity to be tracked, a DNT protocol that can be implemented across multiple devices and sites has not yet been widely adopted. Currently, our computer system does not support, and cannot act on DNT signal headers that we may receive; accordingly, the choices that we provide you concerning out collection and use of personally identifiable information will continue to operate as described in this policy.
9. Changes to the Policy
We reserve the right to change this Policy at any time. If we decide to change this Policy, we will post those changes on this page and update the date at the top of the page. The changes will be effective when posted. We will post a notice on http://www.spackle.co and/or contact you if material changes have been made to the way we handle your personal information. Please check this page on a regular basis so that you remain aware of what information we collect and how we use it.
10. Contacting Us
By Email: firstname.lastname@example.org
1123 E. Dominguez Street, Suite G
Carson, CA 90746